Clearing Cache

What Is A Cache?

A cache is a place where your web browser stores information such as images, code, and other files to avoid re-downloading them repeatedly. These files are stored locally to save bandwidth, and this also speeds up your web browser by not requiring it to re-download a ton of information every time you visit a website again. 

Jump to Clearing Cache on Chrome

Jump to Clearing Cache on Safari

Jump to Clearing Cache on Microsoft Edge

Jump to Clearing Cache on FireFox

Why Should I Clear The Cache?

If you are having issues with ServiceMonster running smoothly, clearing the cache may help resolve those issues. 

The reason for this is sometimes as ServiceMonster is updated or as you make changes in the system, the information that is stored in the cache is no longer up to date with the information you are loading from the web. That difference in information can cause confusion for the web browser and can cause odd glitches that clearing your cache can help resolve. 

You can think of clearing the cache as being an information refresh for your web browser. You do not need to constantly clear your cache, as it does play an important role in storing information to make the sites you visit load quicker. 

Basically; if you are having issues with the system that nothing else seems to help with, cleaning the cache on your browser is a great step to take to help resolve the issue.

Before You Clear Your Cache

Before you clear your cache, you may want to try to do a hard refresh. You can do this using a keyboard shortcut, which forces the browser to bypass the cache and download a fresh version of the web page.

Simply press the following keys to force a hard refresh in your web browser:

Google Chrome on Mac: Command + Shift + R

Google Chrome on Windows & Linux: CTRL + F5

Safari: Command + Option + R

Edge on Mac: Command + Shift + R

Edge on Windows: CTRL + F5

Firefox on Mac: Command + Shift + R

Firefox on Windows & Linux: CTRL + F5

Clearing Cache on Chrome

To clear cache on Google Chrome, press the CTRL-SHIFT-DEL keys. This will open your Chrome settings in a new tab, opening up the “Clear browsing data” window. 

Go to the “Advanced” tab and change the time range to “All time”.

Make sure the first for boxes are selected (Browsing History, Download History, Cookies, and other Site Data and Cached Images and files).

Then scroll down and select “Hosted app data” as well.

Click on the “Clear data” button. 

Once this process is complete,a window will appear telling you your data has been cleared. 

Close all Chrome browser windows, then re-open them. You can now log back into ServiceMonster.

Updating Chrome

If you are still having issues with ServiceMonster after clearing the cache, you may need to update chrome.

To see if Chrome needs an update, click on the three dots in the upper right corner of your browser window. 

Select “Help” and then “About Google Chrome”.

It will automatically check for and apply any updates to get you on the most current version. 

If it does apply any updates, you will need to shut down your browser and reopen it to apply those updates. 

Clearing Cache on Safari

To clear cache on Safari, open safari and click on “Safari” in the upper left-hand corner.

In the menu that opens click preferences.

In the window that opens, click on “Privacy”.

Click “Manage Website Data

Click “Remove All

Both cookies and cache will now be reset. Close and reopen Safari. 

Clearing Cache on Microsoft Edge

To clear cache on Microsoft Edge, open Edge and click on the three dots in the upper right hand corner. Select “Settings”.

Select “Privacy and Services” from the left-hand side menu.

Scroll down to Clear Browsing Data and click “Choose what to clear”.

Make sure that “Browsing History”, “Download History”, “Cookies, and other Site Data” and “Cached Images and files” are all selected.

Scroll down and select “Hosted App Data” as well. 

Click “Clear now”. Your cache will now be cleared. Exit out of all Edge windows and reopen.

Clearing Cache on FireFox

To clear the cache on FireFox, open FireFox. Click on the three lines in the upper right-hand corner and select “Options”.

Select “Privacy and Security” from the left-hand side menu and go to the Cookies and Site Data section. Click “Clear Data”. 

In the window that appears, select “Cached Web Content”.

Click “Clear”.

The cache is now cleared. Exit out of all FireFox windows and reopen them.