Completing An Order

Why Should I Complete My Order?

Going through the final steps of turning your order into an invoice is important in order to correctly track your businesses growth, marketing efforts, and payments.

Click here to learn more about the Order Details Page.

Click on a link to hop to a specific section on this page:

Where Can I find the Completion Wizard Desktop

Using The Completion Wizard (Edit Order, Apply Payments, Update Appointments, Assign Commissions, Email Invoice)

Mobile Version

Where You Can Find The Completion Wizard

There are three paths to the Completion Wizard; from the Order Page, from the Schedule, and in the Mobile App.

If you are using the Desktop version of ServiceMonster, you can find the Completion Wizard from an Order Page or on the Schedule.

On The Order Page

When looking at the order page, click on the "Complete" button to open the Completion Wizard.

On The Schedule

Click on an appointment in the Schedule. In the Sidebar you will see the appointment details, including the "Complete" Button.

Click on the "Complete" button to open the Completion Wizard.

Using The Completion Wizard

Edit Order

The first step is making any final edits to the order. Pay particularly close attention to the completion date, total, tax amounts, and discounts. If everything on the order looks good, click the “Save as Invoice” button to turn the order into an Invoice.

Click on the “Apply Payments” tab to move onto the next step

Note: Invoices can not be edited outside of this completion wizard. If you want to make edits to the order, you will need to either return to this completion wizard or turn it back into a work order, make your edits, then turn it back again into an Invoice. 

Apply Payments

Here you can record the payments you have received. 

Here you can record the following information:

Payment Date: The date you received the payment on.

Payment Type: Choose what type of payment you received. You can also add in your own options by clicking on the blue “+”. 

Reference No: Here you can give this payment a reference number. 

Memo: Add in a memo for this payment. 

Amount: The amount paid. This will automatically be set to the total due for the order. 

Credit Memo: This can be used if you have an owed value to the customer, ie from a refund, or a gift card or something where it's not money exchanging hands

Posted: If you use QuickBooks and do not want this payment to be brought over to the QuickBooks system, check this box to mark it as Posted. 

Run Credit Card: If you are connected with Stripe or you can run payments right through the desktop version of ServiceMonster by clicking here. 

Save Payment: Click here to save the payment, this will update the balance due for the order.

Update Appointments

Here you can update the appointment information, adjusting the start and end time, as well as view and edit time logs for employees. If your employees have signed in and out of an appointment using the mobile app then the actual start time and end times for the appointment will automatically change to the earliest time a tech clocked in, and the latest time a tech clocked out.

If your techs have clocked in and out then you will not be able to change the "Actual Start" or "Actual End" times for the appointment. You can change the check in and out times for the time logs however, which will change the actual times.

If you have made the adjustments you want, then click “Save Appointment”, and move onto the “Assign Commissions” tab.

Assign Commissions

Here you can view what commissions are currently assigned, or assign commissions to employees. To learn how to create a commission rate click here.

Email Invoice

Here you can set up an email to the sent to your client. A copy of the Invoice will be automatically attached as a PDF.


You use a template for the email by clicking on the “Load Template” button. Clicking on the “Select Attachments” allows you to attach other documents or photos to the email.

Click the “Send” button to send the email. 

Order Complete

Once you finish every step you want to use, click “Done” and you will receive a notification at the bottom of the screen saying your order is complete!

Mobile App

You can access the Completion Wizard on the mobile app by clicking on an appointment on the schedule or from the home page.

From here, click on the “Complete” button (above the “Check In”)

Here you can easily follow the steps of the completion wizard. 

To start, click on the “Invoice Overview

If everything looks good, either click “Okay I’m Ready to Sign” or go back to the Competition Wizard page and click “Convert Order to Invoice” to turn it into an invoice before signing. 

If you choose to turn the order into an invoice first, then click on the “Collect Signature” to collect a signature.

Next, add in or take photos of your work, click on the “Capture Images” button.

Choose to “+ Take a Photo” or “+ Upload Photos from Device”.

 Next, if you haven’t already, click “Convert Order to Invoice” to turn the work order into an invoice

Then, click “Apply Payment” to record the payments for that order. 

Here you can choose “Record a Payment” or “Add a Tip

Choose your payment method, adjust the amount if needed, ad a reference number or note, and then click on the check-mark on the upper right-hand corner of the app. 

Scroll down on the Completion Wizard. 

Click “Send Email” to send your client an email with the invoice. 

Choose a template to use, and make any adjustments as needed. You can attach images to the email by clicking on the “Edit Attachments” button.

Click on the check-mark in the upper right-hand corner to send the email. 

Lastly, once you’ve reached 100% for the job, scroll down and click “Mark as Complete

The order is complete!